Residential Guest Experiences Associate
Los Angeles, CA
Full Time
Experienced
Job Overview:
The Residential Guest Experience Associate is responsible for enhancing resident satisfaction by assisting in community operations, coordinating maintenance services, enforcing community policies, managing guest experiences, providing administrative support, assisting in training staff on hospitality systems, filing legal eviction proceedings for delinquent accounts that meet the requirements, and aiding with event planning. This role requires strong communication skills, attention to detail, and a passion for creating a welcoming environment for all residents.
Key Responsibilities:
1. Work Order and Vendor Coordination
The Residential Guest Experience Associate is responsible for enhancing resident satisfaction by assisting in community operations, coordinating maintenance services, enforcing community policies, managing guest experiences, providing administrative support, assisting in training staff on hospitality systems, filing legal eviction proceedings for delinquent accounts that meet the requirements, and aiding with event planning. This role requires strong communication skills, attention to detail, and a passion for creating a welcoming environment for all residents.
1. Work Order and Vendor Coordination
- Receive and prioritize work order requests from residents.
- Communicate with vendors for scheduling maintenance and repairs.
- Verify the quality of vendor work and follow up on outstanding orders.
- Monitor common areas for adherence to community rules.
- Address resident complaints; escalate as necessary.
- Organize community meetings for policy updates and feedback.
- Track occupancy rates; develop renewal strategies.
- Implement programs to enhance resident satisfaction.
- Compile reports on guest experiences and suggest improvements.
- Review and process deposit transactions.
- Maintain records of rental payments; follow up on delinquencies.
- Provide residents with payment receipts and confirmations.
- Conduct regular inspections of units and communal areas.
- Document damages and coordinate with residents regarding charges.
- Maintain a database of inspection results.
- Plan and organize resident events to enhance community engagement.
- Collaborate with local businesses for partnerships.
- Assist with event logistics, including setup, coordination, and cleanup.
- Evaluate each event's success and gather feedback for future planning.
- Respond to resident inquiries promptly via email, phone, or in-person.
- Manage daily scheduling and maintain organized records.
- Assist with documentation for audits or compliance checks.
- Assist in training staff on all hospitality systems to ensure efficient operations.
- Participate in weekly meetings to discuss initiatives and feedback.
- Collaborate with departments to streamline operations.
- Support colleagues during peak times.
- File legal eviction proceedings for all delinquent accounts that meet the requirements on a monthly basis.
- Maintain accurate records of all eviction proceedings.
- Communicate with legal counsel regarding eviction processes and updates.
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